Frequently Asked Questions
Everything you need to know about shopping with Alarabiya Computer
Are the laptops and electronics sold on your store brand new?
Yes, Alarabiya Computer only sells brand-new, factory-sealed electronics sourced directly from authorized distributors. Every purchase includes a standard manufacturer warranty.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit/debit cards (Visa, MasterCard), digital wallets, and Cash on Delivery (COD) for eligible domestic orders.
How long does shipping take for computer components and peripherals?
Standard shipping typically takes 2-5 business days. Express shipping options are available at checkout for those who need their hardware delivered within 24-48 hours.
What is your return policy for defective electronics?
We offer a 14-day return policy for any products that arrive with manufacturing defects. Please ensure the item is in its original packaging with all accessories included to qualify for a full refund or exchange.
Do you offer technical support for hardware installation?
While we are primarily a retailer, our technical team is happy to provide basic guidance via email or chat. For complex builds or software setup, we recommend consulting the manufacturer's official support documentation.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.